cupang cuan Platform Privacy Notice

This page describes what we collect when you use cupang cuan and how we keep that data protected. We take your privacy seriously — your account details, payment information, and betting history are encrypted and stored securely on our servers.

We operate live-dealer studios, slot games, sportsbook markets, and esports betting across multiple devices. To deliver these services, we collect certain information from you. This notice explains what we collect, why we collect it, who has access to it, and what rights you have over your data.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about how we handle your information, contact our support team.

What We Collect on cupang cuan

We collect information in three categories: account data, transaction data, and behavioural data.

Account Data

When you register on cupang cuan, we collect your email address, phone number, full name, date of birth, and residential address. We also collect your national ID number (KTP, passport, or driver's license) during KYC verification. This information is required to verify your identity and comply with anti-money-laundering regulations.

Transaction Data

We record every deposit, withdrawal, and bet you place on cupang cuan. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the outcome. We also log your account balance at each transaction point. This data is retained for audit and dispute resolution.

Behavioural Data

We collect information about how you use cupang cuan — which games you play, how long you play, which live-dealer tables you join, and which sportsbook markets you bet on. We also collect your device type, operating system, browser version, IP address, and approximate location (city level, not street address). This helps us optimize performance and detect fraud.

We do not sell your data

We never sell your personal information to third parties. We share data only with payment processors, fraud-detection services, and legal authorities when required by law.

How We Use Your Data

We use your data for the following purposes:

To verify your identity and comply with KYC and anti-money-laundering requirements
To process your deposits and withdrawals through payment partners
To settle bets and calculate payouts on live-dealer tables, slot games, and sportsbook markets
To detect and prevent fraud, money laundering, and account abuse
To improve cupang cuan's performance, stability, and user experience
To respond to your support requests and resolve disputes
To comply with legal obligations and court orders

Third-Party Processors and Data Sharing

We share your data with the following categories of third parties:

Payment Processors

When you deposit via mobile banking, local payment, online payment, e-wallet, or mobile banking, we share your transaction details with those payment providers. When you transfer via local payment or bank transfer (online payment, e-wallet, mobile banking, local payment), we share your account details with your bank. These processors use your data only to complete the transaction.

Fraud Detection and Compliance

We use third-party fraud-detection services to identify suspicious activity on cupang cuan. These services receive your transaction history, device information, and IP address. They do not store this data longer than necessary to complete their analysis.

Legal and Regulatory Authorities

We may disclose your data to law enforcement, tax authorities, or financial regulators if required by law or court order. We will notify you of such disclosure unless legally prohibited from doing so.

Note: Our servers may sit outside your jurisdiction. Your data may be transferred to and processed in countries with different data protection laws. By using cupang cuan, you consent to this transfer.

Cookies and Tracking

We use cookies to remember your login session, store your language preference, and track your activity on cupang cuan. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may prevent cupang cuan from functioning properly.

We also use analytics tools to measure how users interact with cupang cuan — which pages they visit, how long they stay, and which features they use. This data is aggregated and does not identify you personally.

Your Rights Over Your Data

You have the following rights regarding your data on cupang cuan:

Access: You can request a copy of all data we hold about you. Contact our support team with your request.
Correction: If your account information is inaccurate, you can update it in your account settings or request our help.
Deletion: You can request deletion of your account and associated data. We will retain transaction records as required by law, but will remove personal identifiers where possible.
Portability: You can request your data in a machine-readable format for transfer to another service.
Objection: You can object to certain uses of your data, such as marketing communications or behavioural tracking.

Data Retention

We retain your account data for as long as your cupang cuan account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. We delete behavioural data (browsing history, device logs) after 12 months unless we need it for fraud investigation or legal proceedings.

Security Measures

We protect your data using industry-standard encryption (SSL/TLS) for all data in transit. Your password is hashed and never stored in plain text. We recommend enabling two-factor authentication on your cupang cuan account for additional security. Our servers are protected by firewalls and intrusion-detection systems.

We conduct regular security audits and penetration testing. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

Jurisdiction and Compliance

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

This privacy notice applies to users in supported jurisdictions. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, our standard privacy practices apply. If you have questions about your jurisdiction's specific requirements, contact our support team.

Contact cupang cuan

If you have questions about this privacy notice or how we handle your data, contact our support team via live chat, email, or phone. We will respond to your inquiry within a standard timeframe. You can also submit a formal data-access request through our support portal.

Updates to This Notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on cupang cuan. Your continued use of the platform after such changes constitutes your acceptance of the updated notice.

Related guides

Legal